BUSINESS ENQUIRY

Home  >  Service > Customer Support


Customer Delight Our Mission

Forbes Marshall operates on the core values of the innovation, quality and customer delight. This is achived through our highly professional and customer support engineers who exceed customer expectations all the time.
At Forbes Marshall we lead through constantly listening and extending the best possible solution to the customer. From the smallest steam solutions to the most complex Instrumentation systems; from Packaged Boilers to complex Turnkey systems, our customers rely on us to the fullest. That is Forbes Marshall''s unending mission called Customer Delight.

Service Activites
  • Customer Service Department is powered by a team of engineers. These engineers are based at 16 services centers all across India.
  • Overseas service & first line services for countries like Indonesia, Thailand, Bangladesh, Dubai, Kenya, is provided by our sales represntative. When the requirements is specialized, personalized service visits are organised by the team based in India.
  • We also have an exclusive team working for the USA market support operating round the Clock.
  • Specialists in product technology engineers are based at the headquarters for critical technical support to remote locations.

Facility
At the headquarters all our strategic business units are equipped with independent test facilities that are capable of Servicing the entire range of current and past product models.
Adequate capabilties and redundancies ensure quick turnaround of items for servicing.
At branch levels, our local service engineer are equipped with latest portable test equipments to facilitate quick and reliable services to local customers. Meticulously documented manuals service instruction sheets ensure quality of service.
We have expert and competent engineers for different product ranges at Branch level, who also extend customers satisfaction beyond their branch boundaries.
  • The on -field engineers are responsible for the day to day operations; they are trained hands on all product and handle service calls at the branch level.
  • Complaints received are logged at the branch and then get published at Head Office. Forbes Marshall has a norm of resolving the complaints within 5 working days.
  • We provide service support which encompasses Intallation / Commissioning and servicing of all products we manufacture in India and as well as for marketed products. Our Engineers are well trained at our principal''s facilities.
  • Aditionally we also undertake Annual Maintenance Contracts for items like Steam and Water Analysis (SWAS), Magnetic Flowmeters, Gas Analysers etc. We also enter into rate contracts for repairs of flow meters.

Training
The best way to ensure that customers draw the maximum possible milage is to educate them on the products. Training on Installation/commissioing and servicing of the products go a long way in making customers self-reliant, and add value to the product.


At Forbes Marshall customer care is about delight which leads to a very fulfilling relationship. Your expectations is our mission and we strive to achieve that after time.
Please mail us for support at support@forbesmarshall.com